Reference

What You Need to Know Before You Play

Our legal framework sets out who can hold an account, how we handle your data, and what obligations both sides carry. Access to kbajje depends on your local law and whether your region is eligible — read this before you open an account.

Jurisdiction-Dependent AccessAccount Eligibility RulesData Handling PolicyContact Rights ReservedBangladesh Region Conditions
kbajje What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If you have a question about our legal terms, need to request data access, or want to raise a dispute about a transaction made through bKash, Nagad, or Rocket, these are the contact paths we maintain. Response times vary by channel and query complexity — legal or account disputes may take longer than standard account support.

Live Chat Start a live chat from your account dashboard for account-level legal queries. Agents can escalate to our compliance team when a formal review is needed.
Email Support Send detailed legal or policy questions by email. Include your account ID and the transaction reference if your query relates to a bKash, Nagad or Rocket payment.
Account Help Centre The Help Centre in your account settings has a dedicated legal and policy section where you can read current terms and submit a formal request to our policy team.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We collect only what is necessary to operate your account — login credentials, wallet IDs linked to bKash, Nagad, or Rocket, and transaction history. We do not sell personal data. Cookies on the site track session state and account continuity across devices, so returning to your account on a different phone picks up where you left off. You can request a copy of your account data or ask us to close your account by contacting us through the paths above.

Data Retention

We keep account and transaction records for as long as legally required and for dispute resolution purposes. You may request a summary of what we hold about your account at any time.

Cookie Policy

Cookies maintain your session state and device continuity. No third-party advertising cookies are placed without consent. You can manage cookie preferences through your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat so we can freeze the account.

Data Access Requests

To request a copy of your personal data or ask for account closure, email us with your account ID. We aim to respond to data requests within the timeframe required by applicable law.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, jurisdiction rules, data rights and policy contact. If your question is not covered here, reach out through live chat or email with your account ID ready.

Access depends on your local law and the region you are in. We do not confirm eligibility for specific districts — check whether online gaming is permitted where you are located before opening an account.

You are. kbajje does not verify your local jurisdiction at the point of registration. It is your responsibility to confirm that holding and using an online gaming account is lawful where you live.

Contact us by email with your account ID, the transaction date, and the wallet reference from your bKash or Nagad app. Our compliance team reviews disputes and responds with findings in writing.

Yes. Email us with your registered account ID and a data access request. We will compile and return your account data within the timeframe required under applicable law for your region.

Transaction records are retained for the period required by law even after account closure. You will not be able to access the account once closed, but you can request a data export before closing.

Continuing to use your account after a terms update counts as acceptance of the revised version. We publish the updated terms on this page with the effective date clearly shown at the top.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.