Reference

How kbajje Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we use, store and protect it.

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kbajje How kbajje Handles Your Personal Information
HOW WE PROTECT DATA

Security, Retention and Your Account Controls

We apply encryption to data in transit and at rest — your bKash, Nagad or Rocket payment references are stored in a format that is not readable in plain text by our general staff. Your account session on mobile uses token-based authentication, meaning your password is not held in the active session cookie. We retain your account data for as long as your account is active and for a period after closure as required by our operating obligations. Cookie data for anonymous browsing sessions is retained for a shorter period and refreshed on each new session.

Encrypted Payment References

bKash, Nagad and Rocket wallet identifiers are stored encrypted. Only the transaction processing system reads the full reference; it is not visible in plain staff dashboards.

Session Token Security

Your mobile login uses a rotating session token after OTP verification. Closing the browser or switching devices does not expose credentials — you simply re-verify with your mobile number.

Data Retention Periods

Active account data is held while your account remains open. After account closure, data is retained only as long as our operating obligations require, then deleted or anonymised.

Your Correction Rights

You can update your registered mobile number, email and linked wallet details from your account settings at any time. For name or identity corrections, contact Bangladesh support with your verification documents.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or delete any data we hold on your account, you can reach our Bangladesh support team through any of the channels below. Data requests are handled separately from general account queries, so please mention in your message that it is a privacy or data request. We aim to confirm receipt and provide a timeline within a reasonable period, subject to verification of your account identity.

Team online

Live Chat

Open the chat widget from any page on kbajje. Available for account-verified users. State your request is privacy-related so it is routed to the right team.

Email Support

Send your data access or deletion request to our support email. Include your registered mobile number and the wallet type you use — bKash, Nagad or Rocket — for faster identity verification.

Account Help Section

Log into your account, head to the Help section and submit a data request ticket directly. This keeps a reference number tied to your account for tracking the request progress.

Common Questions About Your Data on kbajje

These are the questions we hear most often about how your data is handled. If your question is not here, contact our support team directly and ask for the privacy request path.

We collect your name, mobile number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to keep your account accessible across devices.

Your wallet number is shared only with the payment processor handling your transaction. We do not share it with advertisers or unrelated third parties. It is stored in an encrypted format in our systems.

Yes. Submit a data access request through live chat, email support or your account help ticket. We will verify your identity first, then provide a summary of data we hold on your account.

Contact Bangladesh support and specify it is a deletion request. After identity verification, we will process the request subject to any retention period required by our operating obligations before full deletion.

Yes, we use cookies to maintain your session, remember your device and measure how pages perform. Anonymous browsing cookies are refreshed each session and do not store your wallet or payment details.

Reach our support team through the live chat or email channel and mark your message as a privacy concern. We will investigate and respond with a timeline. Your rights depend on local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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